Returns & Exchanges

    • Gold Hinge offers "FREE Shipping on orders over $50 & Easy Returns" on all US Orders. 
    • We will accept returns of unworn/unwashed items within 30 days of receiving your order for Store Credit ONLY. 
    • FREE EXCHANGES are only offered for the same item in a different size or color of the same product style. Only ONE free exchange label per order will be provided and size exchanges can only be made once.
    • Exchanges will only be processed once we receive the customer's return. We cannot guarantee that we will have the requested size/style in stock to exchange. Please allow 1-3 weeks for your exchange to be processed (pre-order items could take longer). 
    • FREE Exchanges are valid for all US orders ONLY and DO NOT apply to all international orders. Returns on all international orders can be accepted but the buyer is responsible for obtaining and purchasing their own shipping return label. 
    • Regular Cancellations must be made within 2 hours from the time the order was placed, unless the order has not been processed within 7 days.* This does NOT include Pre-Order items, which can NOT be canceled. Orders CANNOT be canceled to apply a sale code not available at the time the order was placed. *Please note that we cannot ALWAYS guarantee cancellations once an order has been processed.* 
    • Storewide Sale Cancellations CANNOT be made. Once the order is placed, we will not be able to cancel or make changes to the order due to processing a high volume of orders. We thank you for understanding that all storewide sales are always Final.
  • We will not accept any returns after the 30 days pass and return label cost will be deducted from the store credit amount, unless a mistake on the company's end has been made.
  • Please e-mail us at with any order issues.

 To start the return process please click HERE

Return Policy Information: 
  • All items returned must be unworn and unwashed with the original tags attached.
  • No returns will be accepted on garments with stains. This includes makeup or deodorant stains; please be aware of this when first trying on the items.
  • All items under the “Warehouse Sale” section of our site are FINAL sale and cannot be returned. 
  • No returns will be accepted bodysuits. These are FINAL sale. 
  • The cost of the return shipping label will be deducted at the time of the return.
  • USA Return postage is sent by e-mail and will be subtracted from the return credit for $5.95.
Storewide Discount Codes & Holiday Sales: Items purchased with a Sale Discount code in additional to an item already on sale will be a FINAL Sale and cannot be returned.  During our Seasonal & Holiday Sales, Warehouse Sale, Black Friday/Cyber Monday Sale, Storewide BOBO Sales and any other large Holiday Sales are not eligible to be returned, canceled after placed, and are FINAL Sale. Pre-Order items are FINAL Sale and the customer understands that additional delays on Pre-Orders can happen. You cannot return items from orders placed during these specific sales for any original or store credit.