FAQ

If you have received your items and believe they are damaged/defective please send us an email at support@goldhingeboutique.com with your order number, detail which of the items are damaged or defective and send some images of the fault.
Manufacturing faults do not include loose threads, unmatched prints or wear and tear as these are natural occurrences. Please contact our customer support team atsupport@goldhingeboutique.com!
If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.)
If you need help speeding up the process, you can contact the issuing bank of your debit/credit card. To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

We have partnered with Route, which is a package protection service for your Gold Hinge order! When you add Route at checkout, you are easily able to track your order and can file claims for lost, stolen or damaged items to receive a replacement or reimbursement for your items. We highly recommend that you insure your package with this affordable service. Please note that if you chose not to insure your package with Route, Gold Hinge is not responsible for any lost or stolen items. If you feel as though your package has been lost or stolen, please submit a claim with USPS/UPS independently.

Exchange : You can exchange items that don’t fit for free! Fill out our return form and select an exchange. Once your return has been processed back at our facility, we will ship out your exchange items at no additional cost.*Only 1 FREE exchange label will be provided per order, shipping fees may apply on any additional exchange requests*
Return for Store Credit: You can choose a store credit if you would like to swap out some of your items! Once your return has been processed, we will issue a store credit to your Gold Hinge account which will be sent to your email.
ALL items under our SALE tab are FINAL SALE.
Items purchased during Seasonal/Holiday sales, Warehouse sales, or Black Friday/Cyber Monday sales are FINAL SALE and are not eligible to be returned for credit or exchange!
Pre-Order items are FINAL SALE and are not eligible for return or exchange.
Orders placed with regular discount codes are eligible for returns.

Order ?'s